376 Bleecker St
New York, New York 10014
Please allow 24-48 hours for processing and fulfillment.
All online orders are fulfilled between 9am and 6pm, Monday-Friday.
UPS Shipping rates
Holiday shipping: Free ground shipping will be offered for all orders from 12/5/2013-12/25/2013. Please select the 'free shipping' option when checking out. Depending on the desitination within the US, ground shipping can take from 2-10 business days to arrive. If you are unsure if your package will arrive in time using ground shipping, please contact the e-commerce department at 212-242-0847.
3rd Day Air: $15
2nd Day Air: $22
We are unable to ship to P.O. Boxes.
Customer satisfaction is important to us.
If you are unsatisfied with your purchase for any reason we will gladly accept your return or exchange on merchandise (with all tags attached) that has not been worn, altered, or washed. Some pieces are subject to FINAL SALE and will be indicated on the website and invoice.
Exchanges and returns are accepted by mail within 10 business days from receipt of purchase.
Shipping and handling charges are non-refundable.
Please allow up to 2 weeks for returns processing.
PLEASE NOTE THAT A DIFFERENT RETURN POLICY IS APPLICABLE FOR IN-STORE PURCHASES, AND ONLINE PURCHASES CANNOT BE RETURNED IN-STORE AT THIS TIME.
Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.
Price adjustments will only be offered within 7 calendar days of purchase. Please contact us by phone (212-242-0847) or email within 7 days of purchase in order for the adjustment to be honored.
Send all returns/exchanges to:
376 Bleecker Street
New York, NY 10014
Attn: Online Returns
If you live outside of the United States and would like to place an order please e-mail:
Questions? Call us at 212-242-0847 Monday-Friday 9:00am-6:00pm EST and we'll be happy to assist.