CynthiaRowley.com Order Inquiries
376 Bleecker St
New York, New York 10014
Please allow 48 hours for processing and fulfillment.
All online orders are fulfilled between 10am and 5pm, Monday-Friday.
UPS Shipping rates
Ground: $8 or FREE for orders over $500
3rd Day Air: $15
2nd Day Air: $22
We are unable to ship to P.O. Boxes.
Customer satisfaction is important to us.
If you are unsatisfied with your purchase for any reason we will gladly accept your return or exchange on merchandise (with all tags attached) that has not been worn, altered, or washed. Some pieces are subject to FINAL SALE and will be indicated on the website and invoice.
All swim returns must include original protective sanitary lining in addition to all tags.
Exchanges and returns are accepted by mail within 10 business days from the day your order is delivered.
Shipping and handling charges are non-refundable.
Please allow up to 2 weeks for returns processing.
We do not honor price adjustments.
PLEASE NOTE THAT A DIFFERENT RETURN POLICY IS APPLICABLE FOR IN-STORE PURCHASES, AND ONLINE PURCHASES CANNOT BE RETURNED IN-STORE AT THIS TIME.
Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.
Send all returns/exchanges to:
376 Bleecker Street
New York, NY 10014
Attn: Online Returns
Questions? Call us at 212-242-0847 Monday-Friday 9:00am-6:00pm EST and we'll be happy to assist.